COVID-19 Updates

Posted: Friday, March 20, 2020 at 1:00pm

Dear ETSO Friends and Supporters,

As you know, ETSO has been closely monitoring the rapidly evolving situation regarding COVID-19 (coronavirus). The safety of our audience members, musicians, staff and community is paramount. After following the advice of the CDC, state and local health officials and the advice from our partners at the UT Tyler Cowan Center, it is with a heavy heart that we have also had to cancel both our March and April concerts.

As our season has abruptly and unexpectedly come to an end at a time when we need the healing power of music more than ever, we are optimistically looking ahead to our 20/21 season and will share those details with you very soon!

Through the years, ETSO has weathered the impact of war, an ever changing economy and other events. All along, you, our patrons, have ensured that ETSO can continue to perform. Even though our March and April concerts have been cancelled, there are still associated costs and obligations that ETSO bears including rent, utilities, staff and other expenses. Most importantly, many of our musicians have suffered heavy losses from cancelled events in addition to ours, and we are looking for ways to provide some relief to them. We hope that you will consider donating your March and April tickets back to ETSO so that we can help our musicians and keep our operations running smoothly for next season. Below are some options and instructions for how you can help.

Consider Donating Your Tickets – Your tax-deductible donation today means that the next time you see the East Texas Symphony Orchestra on stage, the orchestra will be able to share the joy of music with you as a healthy and vibrant organization. We need your support now more than ever!

Exchange your ticket for a voucher to a performance during the 20/21 season – We’ll create a voucher for the number of tickets you had for these two concerts which you’ll be able to use toward the same number of tickets to any ETSO 2020/2021 subscription series performance. Subscribers who choose this option will be able to apply the vouchers to receive additional single concert tickets beyond your subscription seats, allowing you to share your love of the orchestra with friends and family.  You’ll be able to redeem these vouchers before single tickets go on sale to the public!

For the above two options please contact the Symphony directly (options below) to let us know how you’d like us to handle your tickets. A staff or board member will follow up to confirm either by sending you a tax receipt and thank you note or by sending you your exchange voucher. We appreciate your patience as we deal with the heavy volume of these transactions!

Send us an email at   info@etso.org

Call the ETSO Office at 903.526.3876 ext. 2#. Please leave us a message with your name, phone number and email address if you have one.

You do not need to mail your tickets back!

Refunds – We understand that you’re thinking carefully about attending a concert in the future. To create an atmosphere of social distancing, the UT Tyler Cowan Center box office window will be closed for the next few weeks. Therefore, if you would like a refund, please email the Cowan Center at Cowan@uttyler.edu. Please include your name, address, and phone number. The box office has a record of how every payment was processed. Once you have requested a refund, The UT Tyler Cowan Center box office will call you for credit card information if the order was charged to a credit card.  If you paid for your tickets with a check, the box office will issue you a check from The University of Texas at Tyler and ETSO will mail the check to you.  Please allow up to 6 weeks to receive the check. 

Thank you so much for your commitment to ETSO during this time. We ask that you please contact us about your tickets by April 10, 2020. If we don’t hear from you by April 10, we will consider any remaining tickets you have for the 19/20 season as a donation back to the symphony and will send you a tax receipt as confirmation. 

Thank you for your continued support during this time. Everyone at ETSO wishes you and your friends and family good health during this time. 

Yours, 

Vanessa A. Gardner
Executive Director

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Posted: Friday, March 13, 2020 at 6:15pm

After considering today’s declaration from Governor Abbott, the City of Tyler recently canceling all public events in Tyler and the University of Texas at Tyleralso cancelling large events for at least the next two weeks including the Cowan Center's presentation of Beautiful: The Musical, the East Texas Symphony Orchestra has decided to postpone our March 28 performance featuring guest conductor Yoav Talmi.

Information regarding our ticket policies to honor your investment in ETSO will be forthcoming and we appreciate your patience as ETSO leadership works to ensure we are able to return to the stage as soon as is safely possible. Communication will be sent via email, social media, phone as well as posted on our website. 

At this time, our April concert will proceed as planned. We look forward to being able to make music with you again very soon and appreciate your patience during this uncertain time. 

Very sincerely,

Vanessa A. Gardner
Executive Director

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Posted: Thursday, March 12, 2020 at 3:20pm

Dear ETSO Friends and Family,

The East Texas Symphony Orchestra has been monitoring the evolving response and guidance from local and national officials regarding COVID-19 (Coronavirus). We feel it's important that we update you on our current operational plan, in alignment with state and local public health professionals. 

With regard to our March 28 concert, we are closely monitoring the situation including communications from the City of Tyler, Public Health Officials and the University of Texas at Tyler. We will provide updates to this page and via email, phone and social media.

While our performances and programs are important to the fulfillment of our mission, nothing is more important to us than the health and well-being of our patrons, orchestra musicians, and staff. In that spirit, we ask you to please take care of yourselves and others. Please follow CDC guidelines for preventing the spread of this virus and seek information from knowledgeable and trusted sources. 

Thank you for patience and support during this time.

Yours,


Vanessa A. Gardner
Executive Director

 

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